Guides & Learning
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Guides & Learning
Results & Compliance
// Updated 15 October 2026 · Gorgias alternatives compared
Gorgias is one of the best-known ecommerce helpdesks, built around Shopify. Its ticket-based pricing in dollars and its AI fees push many smaller and Indian stores to look for a Gorgias alternative.
By the Bitsa AI team · We make Bitsa AI, listed first. Every other tool is assessed from its own pricing page and documentation, checked October 2026.
Best Gorgias alternatives in 2026
Gorgias is a helpdesk built for ecommerce. Its AI Agent reads Shopify order history, inventory and customer tags, so it can answer order questions with real store data. These are the most common reasons teams compare other options.
Gorgias plans include a set number of tickets (50 on Starter, 300 on Basic), and every AI interaction also counts as a ticket. Busy sale days raise the bill.
Gorgias AI Agent costs $0.90 to $1.00 per automated interaction on top of the plan.
Gorgias is built around Shopify. WooCommerce, WordPress and custom stores often want a tool designed for them.
Dollar pricing carries a forex markup for Indian cards, and many Indian stores care more about leads on WhatsApp than a helpdesk.
From Gorgias’s own pricing page, checked October 2026: Starter $10/mo (50 tickets) · Basic $50/mo yearly or $60 monthly · Pro $300/mo yearly · AI $0.90–$1.00 per interaction. Free plan or trial: 7-day trial, no card.
Gorgias is priced by tickets per month; every AI Agent interaction also counts as a ticket. Calculated from the vendor’s own pricing page, October 2026.
| Scenario | Monthly cost |
|---|---|
| 50 tickets a month | Starter: $10 a month |
| 300 tickets a month | Basic: $50 a month yearly or $60 monthly |
| 2,000 tickets a month | Pro: $300 a month yearly or $360 monthly |
| Each AI interaction | $0.90 to $1.00 extra |
| Bitsa AI | ₹299 to ₹1,999 a month by plan, not per ticket |
Bitsa AI learns your business from your documents, website and FAQs, answers in Hindi and 50+ languages, and sends every lead to your WhatsApp and email. Instead of paying per ticket and per AI interaction as with Gorgias, Bitsa AI has fixed rupee plans from ₹299 a month, so a busy sale day does not raise your bill. It answers most shopper questions on its own and passes the rest to your team with the full conversation.
Pros
Re:amaze is the closest like-for-like Gorgias alternative for Shopify brands: a shared inbox for email, chat and social, with order data, and an AI agent. Its flat Starter plan ($59 a month for 500 conversations, unlimited team members) is easier to predict than ticket-based billing.
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Cons
Help Scout is a calmer, simpler helpdesk than Gorgias, with a free plan for 5 users and AI Answers at $0.75 per resolution. It suits small DTC teams that care more about clean email support than deep Shopify actions.
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Cons
Zoho Desk is priced in rupees per agent (₹420 to ₹2,400 a month on yearly billing) with a free plan for 3 users. For Indian stores that want a full ticketing helpdesk without dollar billing, it is the most direct Gorgias replacement.
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Cons
If most of your Gorgias tickets are pre-sale questions, Tidio’s free plan and Lyro AI may handle them at lower cost, with product cards and add-to-cart in chat on Shopify.
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Freshchat is free for up to 10 agents and covers web chat and WhatsApp, a large saving over Gorgias for small support teams that do not need order editing.
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Zendesk suits brands that have outgrown ecommerce-only helpdesks and need ticketing across many departments, at $55 per agent a month.
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Intercom Fin is the Gorgias alternative for high-volume teams that want the strongest AI resolution rates, paying $0.99 per resolved outcome plus seats.
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Crisp charges a flat price per workspace instead of per ticket, from a free plan, which helps brands with spiky ticket volume.
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Starting prices in each vendor’s own currency, checked October 2026.
| Tool | Best for | Starting price | Free plan / trial |
|---|---|---|---|
| Gorgias | Shopify brands with a support team | $10/month | 7-day trial, no card |
| Bitsa AI | Indian businesses that want AI answers in Hindi and leads on WhatsApp | ₹299/month | 7-day free trial, no card |
| Re:amaze | Shopify stores wanting a like-for-like helpdesk | $29/member/month | 14-day trial, no card |
| Help Scout | small teams that want a simple shared inbox | Free plan | Free plan + 15-day trial |
| Zoho Desk | Indian teams that want a full helpdesk in rupees | Free plan | Free plan + 15-day trial |
| Tidio + Lyro AI | small Shopify and WooCommerce stores | Free plan | Free plan + 7-day trial |
| Freshchat + Freddy AI | teams already on Freshworks | Free plan | Free plan + 14-day trial |
| Zendesk | large support teams with complex ticketing | $55/agent/month | 14-day trial |
| Intercom Fin | high-volume support teams | $29/seat/month | 14-day trial, no card |
| Crisp | startups wanting chat, inbox and a knowledge base | Free plan | Free plan + 14-day trial |
If agents refund and edit orders all day, stay close to an ecommerce helpdesk such as Gorgias or Re:amaze.
Ticket-based and per-resolution pricing jump on sale days; flat plans are easier to budget.
Rupee billing with GST invoices avoids forex markups for Indian businesses.
If most questions come before purchase, an AI chatbot on the site resolves them before they become tickets.
Your saved replies and help articles are the knowledge your new tool needs.
Bitsa AI learns from documents and website pages, so it answers the same questions from day one.
Install on Shopify, WooCommerce or WordPress, and connect WhatsApp and email alerts for your team.
Compare resolution rate and cost before moving your support address.
Stay with Gorgias if you are a Shopify brand with a dedicated support team that relies on editing orders, refunds and order history directly inside the helpdesk.
Gorgias is excellent when a Shopify support team edits orders all day. For smaller stores, and for most Indian stores, ticket-based pricing in dollars and per-interaction AI fees grow faster than revenue. If you need a like-for-like helpdesk, look at Re:amaze or Zoho Desk. If most of your tickets are questions shoppers ask before or after buying, an AI agent such as Bitsa AI resolves them before they become tickets, on fixed rupee plans.
See every tool side by side in our guide to the best ecommerce chatbots, or compare other alternatives: