Your documents in · Your answers out

Train a Chatbot on Your Own Data

A chatbot that gives generic internet answers is worse than no chatbot. Bitsa AI trains on your documents — your FAQs, policies, and product details — so every answer is your answer, delivered in seconds, around the clock.

Why "Trained on Your Data" Matters

Generic AI knows everything about the world and nothing about your business — your delivery areas, your pricing, your return window, your booking process. Customers don't ask general knowledge questions; they ask about you. Grounding the chatbot in your own content is the difference between a gimmick and a genuinely useful employee.

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Upload, Don't Program

Drop in the documents your team already uses — FAQs, brochures, policy pages. Training is an upload, not a project.

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Grounded Answers

The chatbot answers from your content, not its imagination — accuracy customers can act on.

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Update Anytime

Prices changed? Policy updated? Edit the knowledge base and answers change immediately — no redeploys.

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Up to 25 MB of Knowledge

From 2 MB on the trial to 25 MB on Growth and Pro — hundreds of pages of business content.

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Persona + Knowledge

Knowledge controls what the bot knows; a custom persona controls how it says it. You define both.

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Self-Training

The agent improves as it handles real conversations, and analytics show which content to add next.

Training Your Chatbot in Three Steps

1. Gather what you already have

The documents that answer 80% of customer questions already exist in your business — service pages, WhatsApp replies you keep copy-pasting, price lists, policy docs.

2. Upload to the knowledge base

Add them in the dashboard. The chatbot indexes your content and starts answering from it immediately.

3. Test, then go live

Ask it your customers' most common questions, refine the content where needed, then embed it on your website with one snippet.

Coverage gaps become leads

When a question falls outside the knowledge base, the chatbot doesn't guess — it captures the visitor's contact details so your team follows up. A gap becomes a lead, not a wrong answer.

Your Business Knowledge, Amplified With AI

Upload your first document and see your own chatbot answering in minutes. Free for 7 days, no card required.

Train Mine Free

Training on Your Own Data — FAQs

How do I train a chatbot on my own data?
Upload your business documents — FAQs, service descriptions, policies — into the knowledge base from the dashboard. The chatbot immediately answers from that content. No coding or ML knowledge needed.
How much content can the knowledge base hold?
2 MB on the free trial, 5 MB on Starter, 25 MB on Growth and Pro — enough for hundreds of pages of business content. See plan limits.
Will the chatbot make things up?
It's grounded in your uploaded content — it answers from what you gave it. Where the knowledge base doesn't cover something, it collects the visitor's details for human follow-up instead of guessing.
Can I update the training data later?
Yes, anytime. Update a document and the chatbot's answers reflect it immediately.
Does the chatbot improve over time?
Yes — Bitsa AI agents are self-training and get better with real conversations. Learn more about the AI agent approach.