Terms & Conditions

1. Introduction & Acceptance

Bitsa AI ("Bitsa AI", "we", "us" or "our"), operated by [Your Registered Legal / Business Name], provides a Software-as-a-Service (SaaS) platform that lets businesses build, train and deploy self-training AI chat agents on their own websites and digital channels. By registering for an account, subscribing to a plan, or otherwise accessing or using the Service, you ("you", "Client" or "User") agree to be bound by these Terms & Conditions and by our Privacy Policy and Cancellation & Refund Policy. If you do not agree, you must not use the Service.

2. Description of Service

The platform enables you to:

• Upload your own business documents, PDFs and knowledge sources, which are processed to train a retrieval-augmented (RAG) AI chat agent.
• Customise the agent's branding, persona and conversation flow, and embed it as a chat widget on your website(s) and authorised domains.
• Let the agent answer end-user questions on your behalf, 24/7, and automatically capture leads (such as name, email, phone, business and message) from those conversations.
• Receive lead and proposal notifications by email and, where enabled, WhatsApp.
• Manage subscription plans and a token/credit balance that is consumed as the AI generates responses.

Responses are generated with the assistance of third-party AI providers (such as Google Gemini and OpenAI). The Service is provided on a subscription and usage-credit basis as described on our pricing pages.

3. Eligibility & Accounts

• You must be at least 18 years old and capable of forming a legally binding contract.
• You are responsible for providing accurate registration information and for keeping your account credentials confidential.
• You are responsible for all activity that occurs under your account, including usage by your team members and by end users interacting with your embedded agent.
• You must promptly notify us of any unauthorised use of your account.

4. Client Content & Data Responsibilities

"Client Content" means the documents, text, branding, prompts and other material you upload or configure, together with the conversation and lead data generated through your agent. You retain ownership of your Client Content. You grant us a limited, non-exclusive licence to host, process and transmit it solely to operate and improve the Service for you.

You represent and warrant that:

• You own or have the necessary rights and permissions to upload and use all Client Content.
• Your Client Content and your use of the agent comply with all applicable laws, including data-protection and consumer-protection laws.
• You have obtained all consents required to collect and process the personal data of end users who interact with your agent (for example, lead contact details).
• Your Client Content does not infringe any third-party rights and is not unlawful, harmful, deceptive or otherwise objectionable.

5. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Service for any unlawful, fraudulent, or deceptive purpose, or to send spam or unsolicited messages.
• Upload malware, or attempt to gain unauthorised access to the platform, other accounts, or our infrastructure.
• Reverse engineer, resell, sublicense or create derivative works of the Service except as expressly permitted.
• Use the Service to generate content that is illegal, defamatory, or that harasses or harms others.
• Circumvent usage limits, credit metering, or the domain-authorisation controls that restrict where your agent may be embedded.

6. Plans, Credits & Billing

• Access to paid features is provided through subscription plans and a token/credit system. Credits are consumed as the AI processes messages and generates responses.
• Fees, plan inclusions and credit allowances are shown at the point of purchase and are payable in advance.
• All payments are processed securely through our third-party payment gateway, Razorpay. We do not store your full card or banking details on our servers.
• Applicable taxes (such as GST) may be added to the listed prices.
• You authorise us and our payment processor to charge your selected payment method for the plan and any usage you incur.

7. Third-Party Services

The Service relies on third-party providers for AI generation (e.g. Google Gemini, OpenAI), payments (Razorpay), messaging (email and WhatsApp), and cloud hosting and database services. Your use of the Service is also subject to those providers' terms. We are not responsible for the availability, accuracy or acts of third-party services outside our reasonable control.

8. AI-Generated Content Disclaimer

AI-generated responses are produced automatically from your configured knowledge sources and probabilistic models. They may be incomplete, out of date, or inaccurate. You are responsible for reviewing and configuring your agent, and for any decisions made or actions taken based on its output. The Service is not a substitute for professional, legal, financial or medical advice.

9. Intellectual Property

The platform, including its software, design, and trademarks, is owned by [Your Registered Legal / Business Name] and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, no rights are transferred to you under these Terms.

10. Service Availability & Suspension

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue features, and may suspend or terminate accounts that breach these Terms, that create security or legal risk, or where required by law.

11. Limitation of Liability

To the maximum extent permitted by law, Bitsa AI and its operator shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability for any claim shall not exceed the amount you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Bitsa AI, its operator, and its personnel from any claims, damages, liabilities and expenses arising from your Client Content, your use of the Service, your agent's interactions with end users, or your breach of these Terms or applicable law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, by additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. The courts at [City], [State] shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

15. Contact

Questions about these Terms can be sent to [email protected] or via our Contact Us page.