Which WordPress Chatbot Plugin Is Best?
There is no single winner, because the top WordPress chatbot plugins solve different problems. Use the table to shortlist by price and AI approach, then read the honest limitation for each tool before you install.
Disclosure: Bitsa AI publishes this page and makes the Bitsa AI Chatbot plugin, so it is listed first. Every other tool is described from its own pricing page, docs or WordPress.org listing, checked October 2026, in its own currency. Prices change, so check before you buy.
WordPress Chatbot Plugin Comparison Table
Starting prices as listed on each vendor's site in October 2026.
| Plugin | AI approach | Free plan / trial | Paid from | Best for |
|---|---|---|---|---|
| Bitsa AI Chatbot | AI trained on your site, PDFs and FAQs; hosted, no key needed | 7-day free trial, no card | ₹299/month | Indian businesses, Hindi/Hinglish, WooCommerce |
| Tidio | Live chat plus Lyro AI agent | Free plan + 7-day trial | Starter $24.17/month; Lyro from $32.50/month | Small stores wanting live chat first |
| Tawk.to | Human live chat; AI Assist add-on | Live chat free; AI Assist free tier for low volume | AI Assist from $29/month | Teams staffing chat themselves |
| Crisp | Shared inbox, no-code bot builder, AI credits on paid plans | Free plan (2 seats) + 14-day trial | Mini $45/workspace/month | Startups wanting chat, email and help centre |
| AI Engine | Runs inside WordPress on your own AI keys | Free plugin (you pay the AI provider) | Pro $79/year, 1 site | Technical owners and developers |
| WPBot | Menu/FAQ bot; optional Dialogflow, Gemini, OpenRouter or own OpenAI key | Free plugin | Pro $39/year, 1 site | Rule-based bots with optional AI |
| Chatbase | AI agent trained on your documents and URLs; hosted | 7-day trial, no free plan | Hobby $40/month | Detailed product and policy questions |
All seven install from Plugins → Add New. Bitsa AI, Tidio, Tawk.to, Crisp and Chatbase connect to a vendor account whose cloud runs the AI; AI Engine and WPBot run inside WordPress and call the AI provider you connect.
The 7 Best WordPress Chatbot Plugins, Reviewed
Bitsa AI Chatbot (our plugin)
What it is: a free, lightweight plugin on WordPress.org that connects to a Bitsa AI account; the AI runs on Bitsa AI's cloud.
AI approach: trained on your website URLs, sitemaps, PDFs and FAQs, so it answers from your content, not the open internet. It can run on OpenAI GPT models with no API key to manage, replies in 50+ languages including Hindi and Hinglish, and captures leads in the chat.
Price: 7-day free trial with no credit card, then from ₹299/month (see chatbot pricing in India).
Best for: Indian businesses and WooCommerce stores; shoppers can add products to the cart through the WooCommerce Store API.
Honest limitation: there is no free-forever plan, and the plugin is new (version 1.0.1), so its WordPress.org track record is shorter than Tidio's or Tawk.to's.
Tidio
What it is: live chat plus the Lyro AI agent, via the Tidio WordPress plugin and a free Tidio account.
AI approach: Lyro answers common questions from your help content.
Price: free plan with a few Lyro conversations; Starter $24.17/month, Growth from $49.17/month, Lyro from $32.50/month for 50 conversations (Tidio pricing).
Best for: small WooCommerce stores that want live chat first and some AI on top.
Honest limitation: two separate usage meters (conversations and Lyro), and costs are in US dollars.
Tawk.to
What it is: free live chat with an official Tawk.to WordPress plugin and a free account.
AI approach: human live chat first. AI Assist is an add-on chatbot.
Price: live chat free forever; AI Assist from $29/month, with a free tier for low chat volume; removing the "Powered by tawk.to" branding costs $29/month (tawk.to pricing).
Best for: businesses that will answer chats themselves and want zero software cost.
Honest limitation: without the paid AI add-on, someone has to be online to reply, so after-hours chats wait.
Crisp
What it is: a shared inbox with chat, email and a knowledge base, added with the Crisp WordPress plugin.
AI approach: a no-code bot builder, plus AI credits on paid plans ($5 on Mini, $25 on Essentials, $75 on Plus).
Price: free plan with 2 seats; Mini $45, Essentials $95, Plus $295 per workspace/month; 14-day trial (Crisp pricing).
Best for: small teams that want chat, email and a help centre in one place.
Honest limitation: the free plan has no AI credits, and at the time of checking the WordPress.org listing said the plugin had not been tested with the latest three major WordPress releases.
AI Engine (Meow Apps)
What it is: the free AI Engine plugin, which runs chatbots and content tools inside WordPress.
AI approach: you connect your own API keys for providers such as OpenAI, Anthropic, Google or Mistral and pay them directly. Embeddings, which let the bot answer from your own content, are a Pro feature.
Price: free plugin; Pro from $79/year for one site (Meow Apps).
Best for: developers who want full control over models and settings.
Honest limitation: you manage keys, AI usage bills and setup yourself, which is a lot for a non-technical owner.
WPBot (QuantumCloud)
What it is: the WPBot plugin, a native chatbot that works without AI using FAQs, menus, site search and callback forms.
AI approach: optional connections to Dialogflow, Google Gemini, OpenRouter, or OpenAI with your own key. A knowledge base trained on PDFs and site content, plus WooCommerce cart features, are in Pro.
Price: free plugin; Pro from $39/year for one site or $149 lifetime for five (WPBot pricing).
Best for: sites that want a menu-style bot now and AI later.
Honest limitation: features are spread across free, Pro and add-ons, and Dialogflow and OpenAI cannot run at the same time.
Chatbase
What it is: a hosted AI agent builder with a Chatbase WordPress plugin: install it, paste your agent ID and save.
AI approach: trains on your documents and URLs and gives detailed answers from that content.
Price: Hobby $40/month, Standard $150, Pro $500, 20% off yearly; 7-day trial (Chatbase pricing).
Best for: sites where visitors ask specific product or policy questions.
Honest limitation: no free plan any more, and fewer native store actions than ecommerce-focused tools.
Bitsa AI Chatbot for WordPress at a Glance
- Price
- The plugin is free on WordPress.org. It connects to a Bitsa AI account, which runs the AI: every new account gets a 7-day free trial with no credit card, and paid plans start at ₹299/month. See plans.
- Setup
- No code. Install the plugin, train the bot in your Bitsa AI dashboard, add your domain, then paste your Client ID into the plugin settings.
- What it learns from
- Your website URLs, sitemaps, PDFs, text documents and FAQs. It answers from that content, not from the open internet.
- Languages
- 50+ languages, including English, Hindi and Hinglish. It replies in the language the visitor writes in.
- Lead capture
- Collects names, phone numbers, email addresses and requirements inside the chat and records them in your dashboard.
- WooCommerce
- Answers product questions, helps shoppers find items and adds products to the cart through WooCommerce's own Store API.
- Speed
- One loader of about 16 KB gzipped, loaded asynchronously in the footer. The chat window loads after the page has finished loading.
- Requirements
- WordPress 5.0 or later and PHP 7.4 or later. Tested up to WordPress 7.1.
How a WordPress Chatbot Plugin Works
Most hosted chatbot plugins follow the same four steps. Here they are using Bitsa AI as the example; the full walkthrough is in our guide on how to add a chatbot to WordPress.
Install from the directory
WP admin → Plugins → Add New, search "Bitsa AI Chatbot", click Install Now, then Activate.
Create the account and train it
Sign up at bitsaai.com and add your URLs, sitemap, PDFs or FAQs under Knowledge Base. Training takes minutes.
Authorise your domain
Under Domain Access, add your domain without https://. It covers www and subdomains.
Paste the Client ID and go live
Copy the Client ID from Branding → Embed code, paste it under Bitsa AI Chatbot in the WordPress menu, and click Save Changes.
Bubble not showing? Add the domain under Domain Access and clear your caching plugin's cache.
How to Choose the Right Chatbot Plugin
These questions narrow seven options to one or two.
- Who answers at 11 pm? If nobody, you need an AI chatbot, not just live chat. See our guide to free chatbot plugins for WordPress.
- Does it answer from your content? A bot trained on your pages, PDFs and FAQs gives specific answers; an untrained one gives generic answers.
- Hosted or own API key? With AI Engine and WPBot you manage an AI provider account and its bills.
- What language do your visitors type in? Many Indian visitors write Hinglish ("price kya hai?"). Test the bot with real messages, or read our page on a WordPress chatbot in Hindi.
- Do you run WooCommerce? Check whether the bot can find products and add them to the cart, not only link to them. See the WooCommerce AI shopping assistant guide.
- What will it cost in a busy month? Conversation meters, AI credits and dollar billing add up.
- Does it slow the site? Look for a plugin that loads asynchronously in the footer and does not block rendering.
Common mistakes when picking a WordPress chatbot
Choosing on the free plan alone, then finding the AI capped at a handful of conversations. Running two chat plugins at once, which shows two bubbles. Never training the bot, then judging it on generic answers. Pick one tool, train it on your real FAQs, and test it with the questions customers ask most.
Want to test Bitsa AI against the others? Install the free plugin, train it on your own pages, and ask it the questions your customers ask. The 7-day trial needs no credit card.
Download Free PluginFrequently Asked Questions
It depends on the job: Bitsa AI (from ₹299/month) for Indian businesses wanting Hindi and Hinglish replies and WooCommerce cart actions; Tidio or Tawk.to for free live chat; Crisp for a team inbox; AI Engine or WPBot to use your own AI keys; Chatbase for document-heavy answers.
Yes, with limits. Tidio's free plan includes a few Lyro AI conversations, Tawk.to AI Assist has a free tier for low volume, and AI Engine and WPBot are free plugins, though you pay your AI provider. Bitsa AI is free to install with a 7-day trial, then from ₹299/month.
Only with some plugins. AI Engine needs your own provider keys, and WPBot needs one if you use OpenAI. Hosted tools such as Bitsa AI, Tidio, Tawk.to AI Assist, Crisp and Chatbase include the AI in the plan. Bitsa AI can run on OpenAI GPT models without you connecting a key.
The Bitsa AI Chatbot plugin itself is free to download from WordPress.org. It connects your site to a Bitsa AI account, which runs the AI. Every new account includes a 7-day free trial with no credit card required, and paid plans start at ₹299 a month. Check the Bitsa AI pricing page for the current plans and what each one includes.
Setup needs no code. In WordPress, go to Plugins → Add New, search for Bitsa AI Chatbot, then install and activate it. Create an account at bitsaai.com, open Knowledge Base and train the bot on your website pages, sitemap, PDFs or FAQs. Add your domain under Domain Access, copy your Client ID from Branding → Embed code, and paste it into the plugin settings. Before launch, ask it the questions customers ask you most and check the answers. If the chat collects names, phone numbers or emails, update your privacy policy: the plugin adds suggested text under Settings → Privacy → Policy Guide.
Bitsa AI understands and replies in 50+ languages, including English, Hindi and Hinglish (Hindi written in Latin script). It detects the language a visitor writes in and answers in the same language. If many of your customers write in another language, such as Marathi, test a few real questions during the free trial. Leads captured in the chat are recorded in your Bitsa AI dashboard, and on WooCommerce stores cart actions go through your own Store API. For any other tool you need connected, ask the Bitsa AI team before you rely on it.
Pick the Plugin That Matches Your Visitors
If your visitors are in India, type in Hindi or Hinglish, or shop on WooCommerce, try Bitsa AI free for 7 days and compare its answers with the others yourself.
Start Free 7-Day Trial